德國(guó)大陸集團(tuán)馬牌輪胎
Customer Service Intern(客戶服務(wù)部實(shí)習(xí)生)：

主要工作內(nèi)容：

1.協(xié)助技術(shù)服務(wù)部門處理日常市場(chǎng)或技術(shù)咨詢和投訴熱線

2.與銷售、工程師等保持良好的溝通，協(xié)助處理客戶投訴

3.運(yùn)用SAP系統(tǒng)，處理本部門的SAP數(shù)據(jù)

4.協(xié)助部門經(jīng)理和工程師處理日常輪胎數(shù)據(jù)和報(bào)告

5.維護(hù)公司投訴系統(tǒng)處理平臺(tái)

6.其他上級(jí)交辦的事宜

教育：

在校大學(xué)生，實(shí)習(xí)前會(huì)有半個(gè)月左右的培訓(xùn)，

工作要求：

每周可工作三到四天，同時(shí)保證周三以及周五出勤，至少四個(gè)月的實(shí)習(xí)期
英語(yǔ)四級(jí)及以上，口語(yǔ)和書寫能力良好
熟悉Microsoft Office，尤其熟悉excel（熟悉excel公式的運(yùn)用），PPT等辦公軟件
了解或者熟悉SAP操作系統(tǒng)優(yōu)先
耐心細(xì)致，情緒穩(wěn)定，溝通和學(xué)習(xí)能力強(qiáng)
有大型跨國(guó)企業(yè)實(shí)習(xí)經(jīng)驗(yàn)者優(yōu)先考慮

Job Description:

-Help technical service department to deal with Hotline (product inquiry or complaint)
-Input the data of tire complaint information into SAP system
-Help CS manager and engineers to deal with tire information data and report,maintain complaint handling system platform ;

Education:
- Current undergraduate(Bachelor or Master students)

Requirements:
-3 - 4 days per week with immediate availability，guarantee on duty on Wednesday and Friday
- Good English skills(written and spoken ability), CET-4 or above
- Familiarity with Microsoft Office ,especially in excel operation,ppt,etc.
- Pay attention to details,quick learner,prefer having intern working experience and SAP input experience

PS: Prefer 大三、研二以及已保研大四學(xué)生，prefer 女生

Working place：West Nanjing Road
Pay：We will offer you a competitive allowance.

If you are interested in this opening, pls send your CV (both in Chinese and English,in one attachment) to huiyu.zhu@conti.cn as soon as possible.

And use the subject as “CS intern-name-school-grade-Available days per week-Duration”, and note your available days per week and available duration in the email, thank you for your cooperation in advance.