一、公司簡介
匯豐集團，總部位于英國倫敦，乃世界規(guī)模的銀行及金融服務(wù)機構(gòu)之一，在世界82個國家和地區(qū)擁有約10,000個分支機構(gòu)。匯豐集團全稱源于其創(chuàng)始成員，始于1865年并從未間斷在中國服務(wù)的香港上海匯豐銀行有限公司。
匯豐中國綜合全面的市場知識、對不同區(qū)域業(yè)務(wù)條件的深刻了解，及透過與中國貿(mào)易和投資公司的緊密合作，我們不僅在中國提供了專業(yè)化的服務(wù)，而且為有志在中國銀行專業(yè)發(fā)展的人士提供了良好機會。最重要的是擁有全球資源和本地智慧的匯豐，成功發(fā)展了多項市場的銀行服務(wù)，為市場樹立專業(yè)、創(chuàng)新和質(zhì)量各方面的新標(biāo)準(zhǔn)。
匯豐中國熱切期望未來的業(yè)務(wù)領(lǐng)袖加入我們這個激動人心的發(fā)展進(jìn)程。最清楚的一點是，如果您正在尋找廣闊而多元化的職業(yè)生涯，一個實現(xiàn)您萬象雄心且面向全球經(jīng)濟高速發(fā)展的機遇，那么，匯豐銀行正是您的選擇。
Headquartered in London, the HSBC Group is one of the world's largest banking and financial services organisations with around 10,000 offices in 82 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.
Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.
We're looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear - if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.
HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.
Data held by the Bank relating to employment applications will be kept confidential and used only for processing applications. Applicants who are not contacted within 8 weeks may consider their application unsuccessful. The Bank will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.
Our purpose Throughout our history we have been where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfill their hopes and dreams and realise their ambitions. This is our role and purpose.
二、招聘職位
Client Service Officer, BJG (8 months contract)
(Indicative Grade: Band 7)
Department: Payment and Cash Management
Job Duties:
To assist Client Service Manager for daily PCM client service activities, explore cross-selling opportunity among existing PCM clients to achieve annual target, and to grow the portfolio revenue which is aligning with PCM ROP target.
To establish solid relationship with PCM top tier clients, handle all PCM products and system related customers' queries in a professional and effective manner on daily basis.
To provide customized services to valued customers and help to resolve customers' operational problems by coordinating with different business groups within the bank and overseas offices.
To assist Client Service Manager in PCM portfolio management, driving for PCM revenue growth by identifying new business opportunities when dealing with customers.
To identify service gaps and escalate for resolution, contribute constructive suggestions and feedback to PCM products enhancement and system development.
To work with Client Service Manager conducting regular service review with top tier clients, to understand customers' requirement and improve service level.
To proactively notify customers on major system enhancement and changes in operation processing.
To proactively update customers on major regulatory changes.
Job Requirements:
Bachelor degree or above
Good knowledge of transaction banking products; i.e. payments, cash management, trade and account operations.
Strong interpersonal skills and ability to liaise effectively with personnel across functions ; good team player and proactive to support team mates
Strong mindset of customer service, ownership of issues and good problem solving skill
Business oriented mindset
Good command of spoken and written English and presentation skill in English and Chinese
Good analytical skills and computer knowledge (i.e. Microsoft Office, Excel, word and PowerPoint.)
我們不僅提供工作，更提供給您成長和發(fā)展的機會。如果您享受挑戰(zhàn)并想加入我們，請將簡歷發(fā)送至hsbcbjghr@hsbc.com.cn (郵件標(biāo)題為:申請職位+姓名+學(xué)校) 。
應(yīng)聘者請將簡歷以正文形式發(fā)送(適當(dāng)加附件及生活照)。如未聘用,簡歷恕不退回。若在一個月內(nèi)未收到面試通知可視為申請未通過,恕不接受來電來訪。
