In the past, when people had problems, they went to their families or friends to get advice. Today, it is possible to get advice from radio show, TV programs and telephone hot lines, too. A hot line is a telephone line that offers a direct way of getting in touch with(同„„聯(lián)絡(luò)) advisers. Most hot lines are completely anonymous(不具名的). Callers do not have to say their names or telephone numbers. Most hot lines are usually free, too. Callers do not have to pay for the advice or the phone calls-even if the calls are long distance(長途). At some hot lines, the advisers are volunteers(志愿者). Other hot lines pay their advisers for their words. Usually the advisers are professionals(專業(yè)人員), with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them settle their problems. 在過去，當(dāng)人們遇到問題，他們向家人或朋友咨詢。今天，也可以從廣播節(jié)目，電視節(jié)目和電話熱線得到咨詢。熱線是一條電話線，提供了一個(gè)與顧問聯(lián)絡(luò)的直接方式。大多數(shù)熱線是完全匿名的。呼叫者不必說出他們的名字或電話號(hào)碼。大多數(shù)熱線通常也是免費(fèi)的。呼叫者不必支付咨詢費(fèi)或電話費(fèi)，即使是長途電話費(fèi)。有些熱線的顧問是志愿者。其他熱線給它們的顧問支付報(bào)酬。顧問通常是有多年教育和經(jīng)驗(yàn)的專業(yè)人士，但有時(shí)候，顧問在開始熱線電話工作以前只經(jīng)過短期培訓(xùn)。所有的顧問傾聽來電，幫助他們解決問題。
