210-060 CICD實(shí)施思科協(xié)作設(shè)備考試，考試時間為75分鐘，有55-65道CCNA協(xié)作認(rèn)證考題。該考試測試考生是否具備思科統(tǒng)一通信解決方案（UC）相關(guān)知識，包括網(wǎng)絡(luò)管理員和終端用戶界面，通話和移動功能，及思科UC解決方案支持方面等知識。

下列要點(diǎn)是可能會出現(xiàn)在210-060 CICD考試中的大綱。但是，其他相關(guān)要點(diǎn)也可能會在某次考試中出現(xiàn)。下面的大綱可能會在未提前通知的情況下發(fā)生改變，這是為了更好地反映考試內(nèi)容及更加透明化。

1.0 Describe the Characteristics of a Cisco Unified Communications Solution（15%）
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signaling and media flows
1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices（24%）
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence（27%）
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System（10%）
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup

5.0 Provide End User Support（24%）
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications