亞馬遜公司(Amazon，簡稱亞馬遜;NASDAQ：AMZN)，是美國的一家網(wǎng)絡(luò)電子商務(wù)公司，位于華盛頓州的西雅圖。是網(wǎng)絡(luò)上最早開始經(jīng)營電子商務(wù)的公司之一，亞馬遜成立于1995年，一開始只經(jīng)營網(wǎng)絡(luò)的書籍銷售業(yè)務(wù)，現(xiàn)在則擴及了范圍相當廣的其他產(chǎn)品，已成為全球商品品種最多的網(wǎng)上零售商和全球第二大互聯(lián)網(wǎng)企業(yè)，在公司名下，也包括了AlexaInternet、a9、lab126、和互聯(lián)網(wǎng)電影數(shù)據(jù)庫(Internet Movie Database，IMDB)等子公司。
亞馬遜及其它銷售商為客戶提供數(shù)百萬種獨特的全新、翻新及二手商品，如圖書、影視、音樂和游戲、數(shù)碼下載、電子和電腦、家居園藝用品、玩具、嬰幼兒用品、食品、服飾、鞋類和珠寶、健康和個人護理用品、體育及戶外用品、玩具、汽車及工業(yè)產(chǎn)品等。
二、招聘職位 工作地點：北京
德語/法語/意大利語/日語賣/英語 賣家支持專員
賣家支持專員是亞馬遜和其商業(yè)伙伴的主要接口，負責給歐洲四國(法德意西)海外亞馬遜平臺上銷售的商家提供專業(yè)，高質(zhì)量，及時有效的業(yè)務(wù)支持。賣家客服專員將致力于解決長期的系統(tǒng)問題，推動流程改進，開發(fā)內(nèi)部文檔，為團隊環(huán)境貢獻力量，同時完成電話和郵件問題的服務(wù)級別。
工作職責：
1.與業(yè)務(wù)伙伴進行清晰，簡潔，禮貌的溝通，包括書面溝通和口頭溝通。
2.在德語/法語/意大利語任意一種語言環(huán)境下，理解并正確使用多種軟件工具瀏覽瀏覽帳戶，排除故障，解決問題。
3.相關(guān)知識，正確使用部門資源，政策和流程。
4.優(yōu)秀的電話控制能力，確保有效溝通，專業(yè)服務(wù)，和有效信息。
5.積極勤奮的完成工作進度，確保能提供適時地支持。
6.積極尋求解決方案和定位問題，適時升級問題以尋求解決方案或建議，從而使問題得到解決。
基本要求：
1.本科同等及以上學(xué)歷，德語/法語/意大利語相關(guān)專業(yè)。
2.一至三年客戶服務(wù)工作經(jīng)驗或相關(guān)技術(shù)支持經(jīng)驗優(yōu)先。可以接受輪休工作.
3.熟練使用Microsoft Outlook和MS Office Excel及其它Office應(yīng)用程序。
4.優(yōu)秀的邏輯思考能力和判斷并解決問題能力。
5.認真負責，做事追求效率，講求團隊貢獻。
6.在競爭環(huán)境中，能夠按時完成內(nèi)部和外部的多重工作任務(wù)。
7.熟練的德語/法語/意大利語其中一種語言讀寫能力，良好的英語讀寫能力。
工作時間：9:00am-6:00pm, 每2-3個月會輪到一周晚班時間為2:00pm-11:00pm (可在家辦公) ，周末或節(jié)假日可能會值班(安排調(diào)休)
工作地點：豐臺科技園(地鐵九號線豐臺科技園站)
交易審核專員
Communication Skills:
• Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.
Problem Solving Skills:
• Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
• Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
• Strong time management and organizational skills.
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
Others:
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday, and may work at night shift.
• Demonstrate flexibility to work overtime hours as per business requirement.
1-2 years of experience in eCommerce, payments & banking (especially China-specific) domain or related field.
Preferred Qualifications
• Experience with operation process enhancement, data analysis and workflow optimization
• Experience with Buyer Protection Services, Merchant Trust Services is highly preferred.
風險分析專員
Communication Skills:
• Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.
Problem Solving Skills:
• Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
• Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
• Strong time management and organizational skills.
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
Others:
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday, and may work at night shift.
• Demonstrate flexibility to work overtime hours as per business requirement.
1-2 years of experience in eCommerce, payments & banking (especially China-specific) domain or related field.
Preferred Qualifications
• Experience with operation process enhancement, data analysis and workflow optimization
• Experience with Buyer Protection Services, Merchant Trust Services is highly preferred.
