常用對話：
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I'm really sorry, he's not available at the moment. Can I take a message?
I'm afraid he's busy – shall I ask him to call you back?
Thank you for calling, goodbye.
Language for placing an order 下訂單使用語言
This week's programme focuses on placing an order.
I'd like to place an order for…
我想下個訂單…
We're going to need…
我們需要…
Could you send…
能不能發(fā)送…
Could we also have…
我們還向要…
When can we expect to receive them?
預(yù)計(jì)我們什么時間能收到？…
Language for politely refusing 婉言拒絕他人請求的語言
This programme focuses on politely refusing a request to do something.
Thank you for your offer. But I'm really sorry, I won't be able to.
謝謝你的邀請。不過我真的沒法兒去。
I'm afraid it's against company policy
抱歉，這是公司的規(guī)矩，不能違反。
It wouldn't be appropriate.
這個不合適/不恰當(dāng)。
With regret, I'm going to have to say no.
非常遺憾，我得說不。
