01
預訂 reservations
1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?
晚上好,XX酒店,總臺,需要幫忙嗎?
2、What kind of room would you like to book?
您要什么樣的房間呢?
3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.
我們有單人房、雙人房、商務套房、豪華套房和總統(tǒng)套房。
4、What kind of room do you want? And for when?
您想訂什么房間?什么時候要?
5、Forwhat dates, please?
什么日期的?
6、Wait a moment, please. Let me check the recent reservations.
請稍等一下,讓我查一下近的訂房情況。
7、Just amoment, please. Let me check and see if there is a room available?
請稍等,我查一下是否有空房?
8、Yes, we do have a single room for tomorrow.
我們明天有單人房。
9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?
很抱歉,單人房全部預訂出去了。雙人房可以嗎?
10、I′m sorry, but the hotel is full on that date.
很抱歉,但那天,酒店客滿。
11、It′s…yuan per room per night, with breakfast.
一個晚上是...元,包含早餐。
12、We offer…percent discount for a group reservation, sir.
先生,我們對團體預訂提供…折優(yōu)惠。
13、This is the best price we can offer,because the company doesn’t make a contract/anagreement with us.
該公司未跟我店簽約,這是我們能提供的低折扣。
14、Ingeneral, we offer the walk-in guest a 20% discount. But the 40% discount can be considered if you want more than ten rooms.
一般散客只打八折,如果您需要十間以上,我們會考慮提供六折優(yōu)惠。
15、Is it too expensive for you? How about you check in now, then I’ll speak to my manager and try to give a better price.
是否標準不夠,這樣好嗎?您先住下來,我馬上請示經(jīng)理,爭取給您更優(yōu)惠的價格。
02
訂金/押金 deposit
16、could you ask your company/host unit topay/remit the deposit to us ahead of your arrival, if they will cover your expenses?
如果您的費用由公司/接待單位幫您付,能否請他們預交押金?
17、please pay…yuan in advance.
請預付…元。
18、please remit us 30% of the total amount and confirm your reservation before you arrive.
請匯款總房價的30%,并在您到達前確認一下訂房。
19、please pay the deposit over there first.
請您先到那邊付一下訂金。
20、There is not any discount for service charge.
服務費恕不打折。
21、Could you give me your name and telephone number, please?/ Could you tell me your friend’s name?
請問您貴姓?電話號碼是…?請問您朋友的名字?
22、Who is the reservation for, madam?
女士,給哪位預訂的?
23、How do you spell it, sir?
怎么拼寫?
24、Could you tell me the flight number,please?
請問航班號是…
25、Please tell your friend to check in before six tomorrow evening.
請通知您的朋友在明晚6點前登記住店。
26、you can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the situation.
您可以寫信,或通過電話、傳真、電子郵件預訂房間,我們會根據(jù)情況給予答復。
27、For further information, please call the sales department, the tel.is …
詳情,請與銷售部聯(lián)絡,電話是… …
28、We have taken a note /notice of that.Please confirm the specific date by telephone,fax or email the day before youarrive.
我們已為您做好記錄,請您在到來的前一天打電話、發(fā)傳真或電子郵件通知我們確認一下具體時間。
29、Thank you for calling, Mr. Smith.Good-bye. We look forward to having you with us soon. Smith
先生,謝謝您的電話。希望早日見到您。
03
登記入住 Work in
30、Do you have any reservations, sir?/Have you made a reservation?
請問您有預訂嗎?
31、Have you got the confirmation of your reservation?
您有訂房確認函嗎?
32、Who made it for you? The…(company name) or some other unit?
請問誰幫您訂房的?是…(公司名稱)還是其他單位?
33、May I have your name?
可以知道一下您的名字嗎?
34、What kind of rooms would you like?Single or double?
先生,請問您要什么房?單人房還是雙人房?
35、How long will you be with us?/How long are you going to stay here?
您打算住多久?
04
介紹房間 About the Rooms
36、We have different types of rooms: singles, doubles and suites. And they vary in rates:…yuan and …yuan for a single room,…
我們有不同種類的房間:單人房、雙人房、套房,價格是多種的,單人房:…元、…元,…
37、The facilities in all rooms are the same.
每個房間里的設(shè)備都是一樣的。
38、There is closed circuit television and a hi-fi system in the room.
房間里有閉路電視和音響。
39、I think they are equally elegant and comfortable.
我覺得它們都很雅觀、舒適。
40、Your room is facing the garden / street/…and it is lovely.
您的房間面向庭院/鬧市/…,景色很不錯的。
05
推薦其他房間 Recommendations
41、Sorry,sir. All double rooms are occupied. How about having a suite?
對不起,先生,雙人房滿了,套間怎么樣?
42、Sorry,all our rooms fully occupied.
對不起,所有的房間都客滿了。
43、Sorry,most of the rooms are occupied.Now, we only have some suites. A suite include sitting-room , a bed-room(withtwo beds) and a bathroom. The rate is…yuan.How about taking a suite for tonight?
很抱歉,大部分房間都客滿了,現(xiàn)在只有套房。套房包括客廳、臥室(雙床)和浴室,房價是……元,先住一個晚上,好嗎?
44、Would you please take a double room for tonight?
今天晚上您先住一間雙人房,好嗎?
45、Sorry,since most of the rooms are occupied at the moment, we can only give you two rooms on different floors. Will that be all right?
對不起,因為大多數(shù)房間都客滿了,我們只能給您兩間不同樓層的房間,可以嗎?
46、A guest will check out at 3:00 this afternoon. We can give you that single room if you don’t mind waiting.
一位客人下午3點離店,如果您不介意多等候,我們將為您安排那間單人房。
47、Don’t worry,sir. There are some other hotels around here and the nearest one is the …Hotel.
別擔心,先生,這里附近還有別的酒店……酒店是近的一間。
48、You may come here again tomorrow morning if you want to make a change.
您要換房的話,明天早上再來辦理,好嗎?
06
辦理入住 Check-in
49、May I have a look at your passport, sir?Would you show me your passport, please?Have you got any identification, madam?
請出示一下您的護照/證件,好嗎?
50、Would you please show me your valid identity certificate? Thank you.
請出示一下您的有效身份證明,好嗎,謝謝!
51、Would you please fill in this form?Would you mind filling in the registration form,madam?
麻煩您填寫一下這張表/登記表,好嗎?
52、Excuseme, what′s your latest entry port and date?
請問,您近的入境口岸和日期是…?
53、Excuseme, where is the date of expiration on your passport?
請問,您簽證蓋章在護照的哪一頁?
54、please fill in your passport number.
請?zhí)钌夏淖o照號碼。
55、Have you got a group visa, sir? May I make a copy of it?
您有團體簽證嗎?我復印一份,可以嗎?
56、Would you sign here, please?
麻煩您在這簽一下名。
57、How are you going to pay, in cash or by credit card? / How would you like to pay?
請問您打算如何付款,用現(xiàn)金還是信用卡?
58、Please pay when you check out.
請您退房時結(jié)帳。
59、Mr.Smith, your room number is 907, and here is your room key.
Smith先生,您的房間是907,這是鑰匙。
60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in our hotel.
您的房間號碼是1006。這是您的歡迎卡,在酒店使用它會令您更加方便,愉快。
61、With the welcome card, the guest can sign the bill in our hotel. The cost will be added to the room account, but it only be accepted with the same signature as that one on the welcome card.
客人可憑歡迎卡在店內(nèi)簽單消費,帳入房費,但須客人本人的簽名方才有效。
62、Sorry,according to the hotel policy, you have to pay the rent for the extension of your stay.
根據(jù)酒店規(guī)定,您要付續(xù)住房間的房租。
63、You have to pay the full charge.
您要付全價的。
07
辦理退房 Check-out
64、Would you need check-out?
您需要退房嗎?
65、Your room number is XXX?
您的房間號是XXX?
66、Wait a moment, please
您稍等一下。
67、How was your feelings about staying our hotel? Could you give us some advices?
您覺得您在店期間對酒店還滿意嗎?有什么我們需要改進的嗎?
68、How would you like to pay, in cash or by credit card?
請問您是用現(xiàn)金付款還是用信用卡付款?
69、 Do you have something drink or eat mini-bar?
請問您在房間里迷你吧有什么消費嗎?
70、Please check it and sign here.
請您確認一下賬單,在這里簽字。
71、Do you need invoice?
您需要開發(fā)票嗎?
72、This is your bills .I will put it into the envelop for you.
這是您的賬單、刷卡憑條與發(fā)票,我?guī)湍旁谛欧饫铩?/p>
73、Do you have some important things left your room. eg passport\airline ticket\wallet and so on.
您房間里還有其他貴重物品遺留嗎?如護照、機票、錢夾等。
74、We’re looking forward,at your service in the future.Have a good trip!
歡迎您下次光臨!